Complaints
Not happy with a rental, a charge or a car? Choose what your complaint is about. We show you what the terms say, then take your complaint.
How it works
- Complaint number straight awayon screen and by email.
- Reply within 14 daysor up to 30 days in particularly complex cases.
- Attach documentsphotos, reports, invoices, notices.
Language
You can write your complaint in English. Under point 16 of our complaints policy, the complaint procedure itself is conducted in Polish.
Car not working or need help now?
This form is not for urgent matters. Call us:
every day, 8:00-22:00
Prefer post?
We also accept complaints by post: QUANTA CARS sp. z o.o., al. Jana Pawła II 80 lok. 15, 00-175 Warsaw, Poland.
Damage or a collision?
Report an incident during the rental with the damage report form, not as a complaint.
Damage report form